Accessibility Statement

General

Ultrack Technology Sdn Bhd (TrackerHero) is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to create an inclusive digital environment.

At Ultrack Technology Sdn Bhd (TrackerHero), we believe that digital accessibility is not just a legal requirement but a fundamental human right. We strive to ensure that our website https://trackerhero.com/ is accessible to all users, regardless of their abilities or the assistive technologies they use.

Measures to support accessibility

Ultrack Technology Sdn Bhd (TrackerHero) takes the following comprehensive measures to ensure accessibility of https://trackerhero.com/:

Organizational Measures

Include accessibility as part of our mission statement and core values
Include accessibility throughout our internal policies and procedures
Integrate accessibility into our procurement practices and vendor requirements
Appoint an accessibility officer and/or ombudsperson with dedicated responsibilities
Provide continual accessibility training for our staff, including developers, designers, and content creators
Assign clear accessibility goals and responsibilities across departments
Employ formal accessibility quality assurance methods and testing protocols

Technical Measures

Regular accessibility audits using automated and manual testing tools
Implementation of WCAG 2.1 AA guidelines across all digital properties
User testing with people with disabilities to validate real-world accessibility
Continuous monitoring and improvement of accessibility features

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

https://trackerhero.com/ is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully meets the accessibility standard without any exceptions.

This website also complies with:

Technical specifications

https://trackerhero.com/ relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML5: Semantic markup for proper document structure
WAI-ARIA: Advanced accessibility attributes for complex interactions
CSS3: Responsive design and accessibility-friendly styling
JavaScript: Progressive enhancement for accessibility features

These technologies are relied upon for conformance with the accessibility standards used. Our website is built with progressive enhancement principles, ensuring core functionality remains available even if JavaScript is disabled.

Assessment approach

Ultrack Technology Sdn Bhd (TrackerHero) assessed the accessibility of https://trackerhero.com/ by the following approaches:

Automated Testing

Regular automated accessibility scanning
Integration with development workflow for continuous accessibility monitoring
Monthly comprehensive accessibility audits

Manual Testing

Expert accessibility reviews by certified accessibility professionals
Keyboard navigation testing across all interactive elements
Screen reader testing with NVDA, JAWS, VoiceOver, and TalkBack
Color contrast verification meeting WCAG AA standards

User Testing

Usability testing with people with disabilities
Feedback collection from users of assistive technologies
Regular accessibility user experience studies

Feedback

We welcome your feedback on the accessibility of https://trackerhero.com/. Please let us know if you encounter accessibility barriers on our website:

Accessibility contact: [email protected]

Response Time: We try to respond to accessibility feedback within 2-3 business days and resolve reported issues within 5-10 business days, depending on complexity.

Compatibility with browsers and assistive technology

https://trackerhero.com/ is designed to be compatible with the following assistive technologies:

Screen Readers

NVDA (Windows) - Fully supported with regular testing
JAWS (Windows) - Comprehensive compatibility and optimization
VoiceOver (macOS/iOS) - Native Apple screen reader support
TalkBack (Android) - Mobile accessibility optimization
Dragon NaturallySpeaking - Voice recognition software compatibility

Browsers

Recent versions of major browsers including Chrome, Firefox, Safari, and Edge
Mobile browsers on iOS Safari and Android Chrome
Browser zoom up to 200% without horizontal scrolling
High contrast mode support across all browsers

Other Assistive Technology

Voice recognition software (Dragon, Windows Speech Recognition)
Switch navigation devices and software
Eye-tracking systems and head mouse devices
Alternative keyboards and input devices
Magnification software (ZoomText, MAGic)

Known limitations and alternatives

Despite our best efforts to ensure accessibility of https://trackerhero.com/, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Third-party Content: Some embedded content from third-party providers (social media widgets, videos, maps) may not be fully accessible. We work with vendors to ensure accessibility compliance.
Legacy PDF Documents: Some older PDF documents may not be fully accessible. We are systematically reviewing and updating these documents to meet accessibility standards.
Live Content: Real-time content such as live chat or dynamic updates may have accessibility limitations. We provide alternative methods to access this information.

What we're doing:

Continuous accessibility improvements and updates
Regular third-party vendor accessibility reviews
Proactive identification and resolution of accessibility barriers
User feedback integration into our development process

Formal approval of this accessibility statement

This Accessibility Statement is approved by Ultrack Technology Sdn Bhd (TrackerHero), Accessibility Officer. Date: December 16, 2025.